Frequently Asked Questions

It can be a challenging task to identify the most suitable lubricant for a specific use, considering the extensive range of available products.  It may seem like maneuvering through a complicated maze of options.  At Hyrax Oil, we have compiled a list of frequently asked questions on technical query and certain commercial interest that we receive from our clients to help you navigate the complexity of the issues.

Technical Queries

Lubricant, also known as lubricating oil or lube, is used to reduce the friction, heat and wear between mechanical components that are in contact with each other. It refers to an extensive range of products that are characterised by a large number of base chemicals and additives. They can be either synthetic or mineral-based. Mineral oils are refined from naturally occurring crude oil, whereas synthetic oils are manufactured.

The difference between fully synthetic, semi-synthetic, and mineral oils lies in their chemical composition and how they are produced.

Mineral oil is derived from crude oil and is the least refined of the three types. It contains a mixture of hydrocarbons with impurities and lacks the performance-enhancing additives found in synthetic and semi-synthetic oils.
Semi-synthetic oil, also known as synthetic blend, is a mixture of mineral and synthetic oils. It offers some of the benefits of synthetic oil, such as improved performance and protection, but at a lower cost.

Fully-synthetic oil, on the other hand, is made entirely from chemical compounds and does not contain any crude oil. It is the most refined and highest quality type of oil, offering superior performance, protection, and longevity compared to mineral and semi-synthetic oils.

Overall, the choice between these types of oil depends on factors such as your vehicle’s requirements, driving conditions, and budget. It’s important to consult your vehicle manufacturer’s recommendations and consult with a trusted mechanic to determine which type of oil is best for your specific needs.

The performance of engine oil is optimal within two years of use. After this time, it is recommended to replace the oil.

When the oil is subjected to high heat and stress, it can become oxidized, thickened, and lose its ability to lubricate the engine effectively.

Additionally, the contaminant-trapping properties of the oil will deteriorate over time, causing it to pick up engine debris less effectively.
Regularly changing the oil is essential to maintain its optimal performance and ensure proper engine functioning.

To ensure that engine components remain in top-notch condition, it’s essential to maintain their cleanliness as the accumulation of dirt can interfere with the proper lubrication and protection provided by the oil, eventually causing premature engine damage. Therefore, Hyrax branded engine oils are engineered to cleanse and safeguard engines, leading to improved performance.

Vehicle-owner handbooks typically provide a minimum oil specification, but you may opt for a higher specification engine oil for improved performance. Choosing the appropriate engine oil for a vehicle is dependent on several factors, including the type of vehicle, its age, and the driving environment. High-performance vehicles require higher performance oil, while newer technology engines require advanced oils to maintain high performance and fuel efficiency. Additionally, modern driving conditions, such as highway driving and heavy stop-start traffic, necessitate high-quality oils to reduce engine wear and tear. At Hyrax Oil, we offer advanced flagship products such as Hyrax Platineum HS, for newer cars and Hyrax Ultimo Premium Plus LS for the modern low-emission diesel engines.

For quick and easy assistance in selecting the right oil for your vehicle, feel free to contact our experts.

Continuously adding oil to your engine without changing it can increase the strain on the older oil that is still present, especially with the rise of lighter, contemporary engines that operate with lesser oil in their sumps compared to the older generation of engines. Hyrax Platineum series have a powerful ability to clean up your engine components and goes on keeping engines clean through to the next oil change.

Creating an effective formula for engine oils that function properly requires years of experience in blending additives, and the way these additives are blended with the base oil is critical to the oil’s overall performance. We strongly advise against adding any additional additives if you want to get the most out of your vehicle, as this may result in the manufacturer’s guarantee being invalidated.

Failing to change your oil at regular intervals can greatly diminish the level of protection it provides against engine wear. During engine operation, the oil acts as a reservoir for various by-products that arise from fuel combustion, such as soot, sludge, water, acidic materials, and partially burnt fuel. Additionally, the stress placed on the oil gradually depletes its performance-determining components. Regularly changing the oil ensures that the correct balance of components remains present in the oil, and prevents waste materials from building up, which can otherwise lead to increased deposit formation, metal component corrosion, and heightened wear.

It is illegal in many countries to dispose scrapped oil by pouring it down the drain as it can pollute the environment. To properly dispose of used oil, it is recommended to take it to an official oil-disposal or any competent recycling centers, which can often be found at local refuse collection points. Another option is to seek guidance from the recycling officer at your local authority.

No.  We do not use recycled oils in our manufacturing process because recycled oils can vary in quality and may contain contaminants that can affect product performance and cause equipment damage.  We take pride in producing high-quality lubricants that help our customers maintain optimal equipment performance and extend the life of their machinery. 

Our focus is on using the best raw materials and advanced formulation technologies to develop products that meet the most demanding specifications and applications.  We source our base oils from reputable suppliers that comply with international regulations and guidelines for product quality.

We are committed to providing our customers with safe, reliable, and sustainable lubrication solutions that help them reduce downtime, enhance productivity, and meet their business goals.  If you have any questions about our products or services, please don’t hesitate to contact us.

The performance of engine oil is optimal within two years of use. After this time, it is recommended to replace the oil. When the oil is subjected to high heat and stress, it can become oxidized, thickened, and lose its ability to lubricate the engine effectively. Additionally, the contaminant-trapping properties of the oil will deteriorate over time, causing it to pick up engine debris less effectively. Regularly changing the oil is essential to maintain its optimal performance and ensure proper engine functioning.

Commercial Queries

We guarantee that our Hyrax branded products comply with the standards.  Our stringent process includes testing them using modern laboratory instruments by experienced tribologists operating behind the scenes.  Only after the products pass all tests, do we manufacture and deliver them to you.

Yes.  It is highly probable that we can offer a lubricant with comparable functionality, and often there may be a lubricant that surpasses your expectations.  Furthermore, we have the capability to tailor-make oils that cater to your specific needs, thus enabling us to develop a product that is most suitable for you.

For individual consumer, you may purchase our lubricant products through our appointed distributor and dealers in the markets section.

However, if you are a large fleet owner or if you are interested in entering into Contract Manufacturing arrangement, please give our Sales Department a call!

To inquire about Hyrax products and services or becoming a dealer, you can contact us through our phone number or email address listed on our website.  Despite having the same contact number and email address, our customer service team is trained to handle all types of inquiries and will direct you to the appropriate department for your specific needs.

Alternatively, you can also fill out a contact form on our website and one of our representatives will get in touch with you as soon as possible.

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Did not see your questions answered?

Intan Munirah Binti Che Roslan


Intan Munirah holds a Bachelor in Business Management majoring in Accounting from Victoria University in Melbourne, Australia after graduating in 2019.  She started her career at Hyrax Oil Sdn Bhd in 2021 as a Special Officer to the Group Managing Director where she is assisting in corporate governance and administration. 

Soon after demonstrating her administrative command.  She is now one of the Directors in Hyrax Oil, overseeing the Human Resource, and corporate governance aspect of the company.

From Lab

Our products undergo stringent lab tests to ensure the best performance for all lubricants required applications

Dato' Hazimah Binti Zainuddin

Founder & Group Managing Director

Dato’ Hazimah Zainuddin is the Founder and Group Managing Director of Hyrax Oil Sdn Bhd.  Under Dato’ Hazimah’s leadership and astute business sense, Hyrax Oil began producing a broad range of lubricants with exports to over 35 countries.  With her vast knowledge and know-how in the industry, Hyrax Oil has been steadily expanding its business and earned multiple awards and accolades from various institutes and organizations from the year of 1998 to 2020. 

Apart from being at the helm of Hyrax Oil, Dato’ Hazimah is currently the Chairperson for Malaysia External Trade Development (MATRADE) – a government agency tasked with the promotion of Malaysian exports to the rest of the world.  Additionally, she is also the current Chairperson at Perbadanan Nasional Berhad (PERNAS) – a company owned by the Ministry of Finance Incorporated (MOF Inc.) to develop local products, and market them abroad through special franchising schemes as well as promoting investment and foreign franchise brands into Malaysia. 

Formerly, Dato’ Hazimah held a position as the Chairperson in Perbadanan Usahawan Nasional Berhad (PUNB) from the year of 2018 to 2020, and also been appointed as a Director in several organizations such as SME Corp Malaysia (2018 – 2020) and Scientex Berhad (2004 – 2013). 

She also contributes her time to be active in various non-governmental associations (NGOs) especially those related to the development of women and entrepreneurship.  She is one of the founders of Women Leadership Foundation (WLF) since 2021 to which the NGOs objectives are to champion gender diversity in business as well as increasing woman participation in the private and public sectors. 

In the past, she was also elected as the President of Peniagawati (2003 – 2012) – the longest established women entrepreneur association in Malaysia that aims to empower women entrepreneurs.  As a leading woman entrepreneur in Malaysia, Dato’ Hazimah has won numerous entrepreneur awards and is an inspiration to many budding entrepreneurs

Al-Haj Habib Kagimu

Global Advisor & Associate Director

AlHaj Kagimu is a Lawyer, and International Public Affairs and Business Consultant, well known in the worldwide business community and within the upper echelons of Governments in Africa, Australasia, the Middle East and beyond.  He is fluent in Luganda, Swahili, Runyankore, Arabic and English.

AlHaj Kagimu is the Chairman of Habib Investments Limited, a Ugandan local company with global reach, which has interests in Oil and Gas, Real Estate, Telecommunications, Security and Agribusiness.  He is also a member of the Mining and Petroleum Exploration Technical Working Group of the Ugandan Presidential Investors Roundtable; and the Uganda Chambers of Commerce and Mining, and Commerce and Industry.

He is currently Hyrax Oil’s Global Advisor and serves as a consultant for the company’s business ventures especially those in the Africa sub-continent.

Muhamad Lutfi Bin Dato’ Mohd Isa


Muhamad Lutfi holds a degree in Business (majoring in Accounting) from Victoria University in Melbourne, Australia after graduating in 2019.  He started his career in 2020 with Ernst & Young’s Assurance Department based in Kuala Lumpur mainly performing auditing work related to the upstream division of the oil and gas industry with the focused scope in production sharing contracts.

Later in 2021, Muhamad Lutfi joined Usaha Kencana Builders Sdn Bhd – a fast growing local engineering and construction company, as a Finance Director, handling the company’s multi-million-ringgit financing needs for its housing development projects of more than 200 houses in Kuantan, Pahang and Langkap, Perak.

In 2022, after a stint in the construction industry, Muhamad Lutfi joined Hyrax Oil Sdn Bhd as a Director, overseeing the sales and marketing and operations of the company.  With his youth and career experience, the presence of Muhamad Lutfi is expected to enhance the sales and marketing unit, business digitalization and operational efficiency of Hyrax Oil to the next level.

Ahmad Hafiz Bin Zainol Abidin

Assistant General Manager, Corporate Communications

Hafiz holds a Commerce Degree(majoring in Accounting & Finance) from Murdoch University, Western Australia and possess more than 18 years of working experience in various industries.Hafiz started his career with UEM Group Berhad in 1999 as an Internal Auditor. Later over the years, he served in several subsidiary companies of UEM Group and held his last post as Deputy Senior Manager wherehe diligently served the Office of Senior Director of UEM Group with the portfolios of International Business and Group Strategy &Business Development.

In 2010, Hafiz joined PETRONAS Lubricants International SdnBhd (“PLI”) as a Manager of Business Development and Mergers &Acquisitionsbefore changing his portfolio roles in the Export Sales Divisionin early 2014. At PLI, Hafiz was dealingwith strategic market development and penetration into the Middle East, Pakistan and Bangladesh. He successfully set up PLI’s business in Dubai with an unprecedented sales volume for the initial year of operation.Hafiz joined Hyrax Oil in August 2014 and currently playing pivotal roles in the strategic marketing and international sales of Hyrax’s products and services, mainly focusing in the Middle East and North African markets..

Jufryzal Bin Ishak

Operations Director

Upon completing his MBA from Cardiff University, UK, Jufryzal joins Petronas in 1998 as Market Development Executive in charge of developing Petronas’ global lubricant business. With 17 years of experience in the lubricant industry serving various functions such as market development executive, procurement manager, plant manager and head of export sales for Petronas Lubricants International (Asia Pacific), Jufryzal join Hyrax in August 2014 as the General Manager of Sales and Marketing. He is responsible to further grow Hyrax domestic and international lubricant business and put Hyrax brand as one of the known global brand for lubricant.

Zaini Bin Yaakub

General Manager, Quality Assurance

Zaini obtained his BSc (Hons) in Applied Chemistry from Sheffield Hallam University in the United Kingdom in 1993. He started his professional career as a chemist at Inchcape International, Malaysia in 1994 before joining Hyrax Oil in 1995.

Eddy Rizal Bin Zakariah

Assistant General Manager, Warehouse & Logistics.

Eddy holds a Diploma in Accountancy. He joined Hyrax Oil as an Accounts Executive in 1997 and was promoted to Senior Finance & Operations Executive in year 2000. He left Hyrax Oil in 2002 to pursue a career in textile related business in Konsortium Usahawan Tekstil Sdn Bhd. Rejoined Hyrax Oil in year 2008 and played a key role in the promotion and marketing of Hyrax’s products both domestically and internationally..

Shazly Bin Che Ahmad

General Manager, Domestic Sales

Shazly holds a degree in Public Management (Hons) upon his graduation in 1998 from Universiti Utara Malaysia.  He started his career in the following year with the Perlis State’s civil service, handling several state government’s retail projects in the northern region before joining the private sector in 2005 in the line of petrochemical and lubricants industry based in Klang Valley.

In 2009, Shazly landed his progressive career with Hyrax Oil Sdn Bhd where he started as a Warehouse Executive and later being promoted several times over the years and currently holding an important position as the General Manager in charge of domestic sales covering the corporate, industrial and retail accounts.  He is expected to play a key role in the consolidation of the sales operations of the company, especially on strategic alliances with corporate clients, business partners and local distributors.

Mohamad Zaharuddin

General Manager, International Sales

Mohamad Zaharuddin holds a Diploma in Business Management from Universiti Teknologi MARA (UiTM) after graduating in 1989.  He started his career as Production Executive in 1990 in Texas Instrument (Malaysia) and was able to effectively demonstrate and impressed his employer by consistently meeting production targets within his short stint in the company.

Soon after that, he joined Advent Malaysia Sdn Bhd in 1992 as a Sales Manager and achieved high monthly sales value steadily during his tenure and later he was promoted to Group Sales and Marketing Director in early 1994.

In the late 1994, Mohamad Zaharuddin was offered to join D’or Rue Sdn Bhd as a Technical and Operation Director, whereby, he was in-charged of managing the company’s daily operation activities.  He was very instrumental in boosting the production efficiency level of the company which resulted in increased of annual total sales revenue to surpass RM10 million benchmark. 

With his over 30 years of working experience and strength in production and sales background, he joined Hyrax Oil Sdn Bhd in 2019 as International Sales Manager and has demonstrated his capability in opening up additional international markets.  Consistently proving his sales capability, he was then promoted to General Manager of International Sales in 2021.

Main Office

NO : A-8-1, Megan Avenue II,
12, Jalan Yap Kwan Seng,
50450 Kuala Lumpur,


Meru, Klang, and provide our factory's address: Lot 4937, Batu 5 1/2, Jalan Meru, Mukim Kapar, 41050 Klang, Selangor, Malaysia.

Sri Lanka

Hyrax Oil Sdn Bhd (Sri Lanka)
Lube Blending Plant
No. 113, Ceylon Petroleum Storage Terminal
Muthurajawela, Wattala
11300, Sri Lanka

Nurulhayah Binti Nasir

Group Chief Financial Officer

Holds a Bachelor of Science degree in Accounting and Law from De Monfort University, Leicester, UK. Has 20 years in Corporate and Commercial Business banking field. Started career in 1994 with CIMB Bank Bhd. Held various roles and responsibilities from Regional Corporate Banking of then Bank of Commerce, and later Commercial and Midcorp business customers of the Bank. Has 16 years managerial experience in business centres of CIMB Bank in Klang Valley and in Perak, spearheading the team to manage business portfolios as well as marketing new businesses to capture wider market presence and enhance earnings contributions. Was also having dual roles as one of approval lending authority committee. Later joined Agrobank, , prior to joining Hyrax Oil.